投訴信-Letters of Complaint

　　【例一】

　　Florence Trunkemeyer

　　College of Business

　　Ball State University

　　Muncie, IN 47300

　　November 15, 1998

　　General Computer Corporation

　　Engineering Department

　　P.O. Box 73219

　　Fort Worth, TX 76108

　　Dear Sir:

　　With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.

　　The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.

　　We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.

　　Yours sincerely,

　　(Signature)

　　【例二】

　　Sunny Company

　　34 Zhongcheng Road

　　Jinlian Building

　　Shanghai

　　September 12, 2001

　　Sales manager

　　Elegance Clothing Company

　　45 West Street, Nanjing

　　Jiangsu Province

　　Dear Mr. Chang:

　　On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

　　We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

　　Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

　　Sincerely yours,

　　Sunny Lee

　　Manager

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