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商務(wù)英語郵件類型
引導(dǎo)語：以下內(nèi)容由應(yīng)屆畢業(yè)生培訓(xùn)網(wǎng)為您整理而成，謝謝您的閱讀。
一、如何預(yù)約
1. 文體介紹
人員出訪，常常需要事先與要見面的人或公司進行預(yù)約。這類預(yù)約e-mail 較易寫，只要做到清楚、簡潔、禮貌就行。它一般包括下列內(nèi)容：
(1)請求約會并說明原因。
(2)建議確切的約會時間和地點等。如果你的時間比較充裕，預(yù)約時可給出你可接受的時間由對方?jīng)Q定。
(3)請對方答復(fù)并進行確認(rèn)。
回復(fù)這類電子郵件可分為接受和拒絕兩種。接受的內(nèi)容一般有：表明來信收悉;表示接受;重述具體時間、地點等;表達希望會晤或感謝的心情。拒絕的內(nèi)容一般包括：表明來信收悉;說明拒絕的原因;致歉。
當(dāng)要變更預(yù)約時，應(yīng)說明變更的原因，同時致歉。
2.實用范例
(1)
subject: Request for an Appointment
Dear Mr. Smith
I am scheduled to visit the U.S. on business at the end of this month, and wish to call on you at your office on that occasion.
I will be arriving in Washington on or around August 20 and staying there for about a week. It would be very much appreciated if you would kindly arrange to meet with me either on August 22 or 23, whichever is convenient for you. If neither is convenient, could you please suggest an alternative date by return E-mail.
Thank you in advance for your kind cooperation. I am looking forward to meeting you in Washington soon!
Sincerely yours,
Li lei
Guangzhou Trading Company
主題： 請求約見
親愛的史密斯先生：
我預(yù)定這個月底出差赴美，希望屆時能到貴公司訪問你。
我預(yù)計在8月20日或其前后抵達華盛頓，大約停留1周。 若方便的話，望你能擠出時間在8月22或23日與我見面，我將十分感謝。假如這兩天都不行，請以電子郵件回復(fù)并告知其他日期。
先在此謝謝你的大力協(xié)助，期待不久在華盛頓與你見面!
你真誠的
李蕾
廣州貿(mào)易公司
(2)
Subject: URGENT-Need to Change Appointment
Dear Mr. Zhang,
With regard to our appointment to visit your China’s factory on August 2, I regret that I must ask you to change the date to August 3 due to an unexpected matter that requires my personal attention.
I’m awfully sorry for this last-minute request, but I hope you will be able to meet with me on August 3 at around 10:00 am. If you are not available, will you please let me know by E-mail asap?
Hope this will not cause you too much inconvenience. Thank you.
Best regards,
James Black
Director, Overseas Operations
Washington Motors, Inc.
主題：緊急-----請求變更約會
秦愛的張先生：
原定于8月2日訪問貴公司中國工廠的行程，因有突發(fā)事件必須親自處理，在此不得不懇請你將日期改至8月3日，實在抱歉。
在最后一刻才提出這個要求，實在非常抱歉，但我希望你能在8月3日10點左右與我見面。 若有不便，請盡快以電子郵件告知。
希望這不會帶給你太大的麻煩，謝謝。
詹姆斯。布萊克
海外部經(jīng)理
華盛頓汽車有限公司
二、介紹信
1. 文體介紹
正式介紹信是寫信人因公務(wù)把自己的同事或業(yè)務(wù)關(guān)系介紹給某單位或某個人。 這種介紹信言和格式比較規(guī)范、嚴(yán)謹(jǐn)， 內(nèi)容一般包括以下幾個方面：
(1)簡單地介紹一下被介紹人的身份和情況。
(2)說明事由，并要求對方對被介紹人提供某種幫助。
(3)對對方的幫助預(yù)先表示感謝。
(4)如果是熟悉的業(yè)務(wù)往來或老的工作關(guān)系，也可以附帶詢問一下工作上的近況和向?qū)Ψ街乱詥柡颉?/p>
(5)介紹信一般篇幅不長，前三個方面的內(nèi)容常�？梢苑旁谝粋�段落里。
2.實用范例
(1)
subject: Introduction
Dear Mr.Smith,
This is to introduce Mr. Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business.
We shall appreciate any help you can give Mr. Jones and will always be happy to reciprocate.
Yours faithfully,
Yang Ning
尊敬的史密斯先生，
現(xiàn)向您推薦我們的市場專家弗蘭克·瓊斯先生。他將因公務(wù)在四月15日到四月中旬期間停留倫敦。
我們將非常感謝您向瓊斯先生提供的任何幫助，并非常高興施以回報。
您誠摯的
楊寧
(2)subject: Introduction
Dear Sir/Madam,
We are pleased to introduce Mr. Wang You, our import manager of Textiles Department. Mr. Wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the coming season.
We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need.
Yours faithfully,
Yang Ning
尊敬的先生/小姐，
我們非常高興向您介紹我們紡織部的進口經(jīng)理王有先生。王先生將在你市度過三周，他要與主要的生產(chǎn)廠家拓展商務(wù)并為下一季度采購裝飾織品。
如能介紹他給可靠的生產(chǎn)廠家，向他提供所需的任何幫助或建議，我們將不勝感謝。
您誠摯的,
楊寧
三、如何訂機票
1. 文體介紹
人員出差或出訪，常常需要事先預(yù)訂酒店、會議室或者飛機票等等，這類信主要包括以下內(nèi)容：
(1)請求預(yù)訂并說明原因;
(2)清對方答復(fù)并進行確認(rèn)。
通常預(yù)訂后都要進行確認(rèn)回復(fù)，說明是否滿足預(yù)訂要求，如果不能滿足要說明原因。
2.實用范例
(1)
Subject: Reservations for a Flight
Dear Sir/madam,
Mr.Zhang Xiaohua, our Marketing Manager, would like to fly from Guangzhou to London on the earliest flight possible.
We would be obliged if you would book one economy class seat for him on a flight leaving Guangzhou on or about July 28th.
Bank of China has been instructed to pay the fare and booking fee, and we would ask you to submit your account directly to them.
We appreciate your early confirmation.
Sincerely yours,
Lin Jie
Secretary to Mr.Zhang
Guangzhou Trading Company
主題：預(yù)訂飛機座位
親愛的先生/女士;
本公司營銷部經(jīng)理張曉華先生，希望搭乘盡可能早點的從廣州飛往倫敦的班機。
如果你能為他預(yù)訂1個經(jīng)濟艙的座位，在7月28日當(dāng)天或者前后幾天，飛離廣州的話，不勝感激。
我們已委托中國銀行支付機票費和預(yù)約費，請你把賬單直接交給他們。
我們感激你早日確認(rèn)。
你真誠的，
林潔
張先生秘書
廣州貿(mào)易公司
(2)
Subject: Confirmation of reservation
Dear Miss Lin,
We have acknowledged your E-mail dated July 15th requesting us to book one economy-class seat for Mr. Zhang xiaohua on a flight from Guangzhou to London.
One seat has been reserved on flight S.A 917 departing Baiyun Airport, Guangzhou at 10:00 a.m. on the 28th, arriving London at 11:00 a.m. local time on the 30th.
The account will be sent to Bank of China, as requested.
Yours faithfully,
Tang xiaogang
Reservations Manager
主題：預(yù)訂確認(rèn)
親愛的林小姐：
我們已收到你7月15日的電子郵件，要求我們?yōu)閺垥匀A先生預(yù)訂從廣州到倫敦班機經(jīng)濟艙座位。
已預(yù)訂南航917次班機的一個座位，該班機于28日早上10點從廣州白云機場起飛，于30日當(dāng)?shù)貢r間早上11點抵達倫敦。
入你所要求的，賬單將送到中國銀行。
你忠實的
唐小剛
預(yù)訂部經(jīng)理
3.預(yù)訂常用句型
(1)I would like to reserve a twin room at your hotel for four nights from June8,2002.
我想要自2002年6月8日起4晚，向你們旅館預(yù)訂一間雙人房。
(2)Please reserve a single room under the name of Mr.Lin.
請以林先生的名義定一間單人房。
(3)If there are no room available for the above period, please inform me ASAP as I must look for another hotel.
如果在上述期間沒有空房，請盡快告知以邊另尋旅館。
(4) I would like to book a flight to Paris on January 8 on Air France, First Class and round trip.
我要訂一張巴黎的往返票，1月8日，法航，頭等艙。
(5)We regret to inform you that the flight you requested is fully booked, and there are at present no cancellations.
我們很抱歉的通知你，你所要求的班次的座位已全部訂完，而目前無人取消預(yù)約。
四、如何詢盤
1. 文體介紹
在對外貿(mào)易中，詢盤，也叫詢價(inquiry或enquiry)是買方或買方對于所要購買或出售的商品向另一方作出的詢問。詢盤是交易的起點，可以分為：
普通詢盤(a general inquiry):索取普通資料， 諸如：目錄(a catalogue)、價目表或報價單(a price-list or quotation sheets)、樣品(a sample)、圖片(illustrated photo prints)等。
具體詢盤(a specific inquiry): 具體詢問商品名稱(the name of the commodity)、規(guī)格(the specifications)、數(shù)量(the quantity)、單價(the unit price FOB… CIF…),裝船期(the time of shipment)、付款方式(the terms of payment)等。
詢盤一般多為買方向賣方發(fā)出，買方通過詢盤信，簡明扼要的向賣方了解一般的商品信息。利用E-mail 寫詢盤信，無須寫的過分客氣，只需具體、簡潔、措詞得體。有的詢盤信開門見山，直截了當(dāng)說明訂購打算，希望對方給予一定優(yōu)惠條件;有的詢盤信則以征詢信息的方式，不許下訂貨諾言，以避免結(jié)果未訂購可能形成的日后交易中的障礙 。
2.實用范例
Subject: Enquiry
Dear Sir,
We are interested in buying large quantities of steel screws in all sizes.
We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England. It would also be appreciated if you could forward samples and your price-list to us.
We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.
We look forward to hearing from you by return E-mail.
Sincerely,
Xxx
主題：詢盤
親愛的先生：
本公司有意大量購買各型號鋼螺釘，欲知每公斤運抵英國利物浦的成本價運費價格。如蒙惠賜上述報價單，不勝感激。如能惠寄樣本和價格表，亦必感激不盡。
本公司素來從其他公司購買此類貨物，聞悉貴公司貨物質(zhì)優(yōu)價廉，故欲與貴公司建立合作關(guān)系。
盼復(fù)。
你真誠的xxx
3.典型句型
(1) Could you give us some idea about your price?
請介紹貴方的價格好嗎?
(2) Do you offer FOB or CIF?
你們報船上交貨價還是到岸價?
(3) How long does your offer remain valid/firm/open?
你們的報價多長時間有效?
(4)Will you let us know what your terms of payment are?
能否告知貴方付款條件?
(5)Please make us an offer within this month since we have made an inquiry for your products.
我們已對你們的產(chǎn)品進行詢價，請在本月內(nèi)給予報盤。
(6)Please send us your best offer by Internet stating payment terms and time of shipment.
請用互聯(lián)網(wǎng)向我們報最優(yōu)價，說明支付條件和裝運期。
(7)Full information as to prices, quality, quantity available and other relative particulars would be appreciated.
請詳告價格、質(zhì)量、可供數(shù)量及其它有關(guān)情況。
五、寫訂單
1. 文體介紹
訂貨(order)是買方為要求供應(yīng)具體數(shù)量的貨物而提出的一種要求。此時，交易雙方之間的陌生感已消除，可以說已經(jīng)度過了接觸障礙和難關(guān)。
寫定貨信時應(yīng)注意以下幾點：
(1)開頭就直接說明訂購的意圖。
(2)訂貨信一般應(yīng)包括：商品的名稱、品質(zhì)、數(shù)量、包裝、價格條件、支付條件以及需要對方提供的單據(jù)等。
(3)內(nèi)容必須準(zhǔn)確、清楚。不論是商品的價格還是商品的規(guī)格都應(yīng)做到準(zhǔn)確無誤，否則會帶來不必要的損失與麻煩。
賣方收到訂貨電子郵件后必須進行確認(rèn)。如果賣方無法提供買方所需要的貨物，則最好介紹一些合適的替代品;如果買方所需貨物的價格和規(guī)格發(fā)生了變化，賣方則提出還價并勸買方接受，但要注意：寫拒絕接受訂貨的信時，必須非常謹(jǐn)慎，應(yīng)為日后有可能的交易留下余地。
2.實用范例
(1)
Subject: An order
Gentlemen:
The price quotes contained in your E-mail of May 20,2002 gained favorable attention with us.
We would like to order the following items consisting of various colors, patterns and assortments:
Large 2000 dozen
Medium 4000 dozen
Small 2000 dozen
As the sales season is approaching, the total order quantity should be shipped in July. At that time an irrevocable L/C for the total purchase value will be opened.
Please confirm the order and E-mail a shipping schedule.
Sincerely,
Xxx
主題：訂貨
先生們：
2002年5月20日電子郵件報價深受歡迎。
我擬選各種顏色、式樣、品種的襯衫如下：
大號 2000打
中號 4000打
小號 2000打
售季將至，全部貨物應(yīng)于7月登輪。屆時全額不可撤銷信用證將予以開出。請確認(rèn)訂貨，用電子郵件告知裝運時間表。
真誠的，xxx
(2)
Subject: Out of Stock
Dear Sir,
We thank you for your Order No.222 received this morning for 8000 dozen cotton shirts, but regret to have to disappoint you.
At present we have no stock of shirts in the size required and do not expect further deliveries for at least another five weeks. Before then you may have been to obtain the shirts elsewhere, but if not we will notify you immediately our new stocks come in.
Yours faithfully,
Xxx
主題;缺貨
親愛的先生：
我們今早接到貴方222號訂單，定購8000打棉質(zhì)襯衫，十分感謝。但可能要使貴方失望了，十分抱歉。
目前我們沒有貴方所需尺寸的襯衫存貨，而且至少在5個星期內(nèi)亦不會有貨。在此期間貴方可從別處購買襯衫，如未能購到，一旦新貨運到，我們定當(dāng)立即通知貴方。
3.典型句型
a.We have pleasure in sending you an order for Cosmetics.
我們愉快的給貴方寄去化妝品訂單。
b.We want the goods to be of exactly the same quality as that of those you previously supplied us.
我們希望此批訂貨質(zhì)量與以前供應(yīng)的完全一樣。
c.Please supply ... in accordance with the detail in our order No..
請照我方第。。號訂單供貨。
d.This is a trial order. Please send us 50 sets only so that we may tap the market. If successful, we will give you large orders in the future.
試訂50臺，以開發(fā)市場。如果成功，隨后必將大量訂購。
e.This order must be filled within five weeks, otherwise we will have to cancel the order.
此訂單須在5周內(nèi)交貨，否則我方將不得不撤銷此單。
f.We hope our products will satisfy you and that you will let us have the chance of serving you again.
希望我方產(chǎn)品是你們滿意，今后再來惠顧
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