The Shell Oil company is well known for its human resource assessment methodology, which has proven successful in the identification and selection of candidates for its global operations. Its approach and assessment criteria have been adopted by some government agencies for selecting scholars and public officials. While it is not a financial institution, the experience documented below is the first-hand real life experience of one of the authors that has applicability and relevance on interviewing with global financial institutions. Case study-The Shell Oil Company Interview Experience
殼牌石油公司以其人事評(píng)估方法著稱，該方法成功地為其在全世界的機(jī)構(gòu)選拔了大量?jī)?yōu)秀人才。它的方法和評(píng)估標(biāo)準(zhǔn)已經(jīng)被全世界很多政府機(jī)構(gòu)采用，以選擇獎(jiǎng)學(xué)金得主和政府官員。盡管它不屬于金融機(jī)構(gòu)，但以下案例是本書(shū)作者之一的親身經(jīng)歷，相信對(duì)參加金融機(jī)構(gòu)應(yīng)聘的人士，也是有所裨益的。
案例分析——?dú)づ剖凸久嬖嚱?jīng)歷
The second largest global oil giant and a Fortune 500 company, Shell is known for its stringent selection criteria when it comes to executive hiring. The interview process of this world-class company is very thorough and demands a lot out of a candidate. The whole experience is exhausting (it lasts approximately 6 hours including lunch) and one has to be very well prepared mentally to perform well.
The setting is as such: The candidate, along with 5-6 other short-listed candidates, is invited to a local hotel/resort/country club for a day. The panel that will be interviewing you consists of senior managers from different divisions of the company.
One point to note for perspective: Through this thorough interview process, the company seeks to employ candidates who can eventually progress to a General Management position in one of the company’s numerous divisions. The various stages of the long process include:
作為全球第二大石油公司和財(cái)富500強(qiáng)企業(yè)，殼牌公司在挑選人才方面極為嚴(yán)格。這個(gè)世界級(jí)大公司的面試過(guò)程非常全面、非常挑剔。整個(gè)過(guò)程是很耗費(fèi)精力的(包括午飯大約需要6個(gè)小時(shí))，你必須作好心理準(zhǔn)備，爭(zhēng)取良好表現(xiàn)。
整個(gè)“布景”是：你和其他幾個(gè)經(jīng)過(guò)篩選的候選人一同受邀去當(dāng)?shù)氐娘埖辏L(fēng)景區(qū)／鄉(xiāng)村俱樂(lè)部過(guò)一天。即將面試你們的面試評(píng)審團(tuán)成員包括公司各部門(mén)高級(jí)經(jīng)理。
要注意一個(gè)前提：公司需要招募的是一個(gè)最后能晉升到部門(mén)經(jīng)理的人選。冗長(zhǎng)的面試過(guò)程具體如下：
1. Panel Interview. Candidates are first put through an interview regarding one's personal and education background, career objectives, achievements, extra curricular activities, etc. The panel usually consists of senior management from different divisions of the company. Some of the questions asked featured in the “Frequently Asked Questions?section above.
2. Panel Discussion Cadidates discuss with the rest of the short listed candidates. The Human Resource personnel will normally chair this session. Topics are typically general in nature and the key here is to assess how each candidate engages in the discussion process, how nimble is their thought process and their grasp of current issues outside of the normal textbook environment. (Keeping silent and not engaging in the process would be an absolute disaster)
3. Lunch with the Interviewers. Though a free lunch, it comes with a purpose. This session is used to gauge the social and dinning etiquette of a candidate. How he behaves, conducts conversions over lunch, and the obvious table manners. Try not to slurp loudly and stuff yourself too full, as the afternoon sessions are even more demanding and a full stomach will only dull your thought process.
4. Presentation to Interviewers and rest of Candidates. One is asked to give a short 5 minutes speech/presentation on a topic of one’s choice, and to take some questions following that. (there will definitely be some from the interviewers). The purpose of this is to test your presentation skills and presence.
1. 面試小組面試：首輪面試將包括對(duì)應(yīng)聘者的個(gè)人資料、教育背景、職業(yè)目標(biāo)、已有成就、社會(huì)活動(dòng)經(jīng)歷等的了解。面試人員是來(lái)自公司各部門(mén)的高級(jí)經(jīng)理，面試問(wèn)題多為前面章節(jié)的“面試常見(jiàn)問(wèn)題”。
2. 集體討論：和其他侯選人一起進(jìn)行集體討論。通常由人事部門(mén)人員主持，討論話題一般比較普通，關(guān)鍵是評(píng)判應(yīng)聘者參與小組討論的能力，看他們?nèi)绾蚊撾x書(shū)本、抓住問(wèn)題的核心、靈活進(jìn)行思考。(保持沉默或不積極參與絕對(duì)是個(gè)下策)。
3. 和面試人員午餐：看似一頓輕松自由的午餐，其實(shí)是用來(lái)評(píng)估應(yīng)聘者的社交禮儀和餐桌禮節(jié)。觀察他用餐時(shí)的舉止以及在餐桌上交談的禮節(jié)。 用餐時(shí)切記不可發(fā)出很大聲響或者吃得過(guò)飽。下午的面試回合要求會(huì)更高，吃得過(guò)飽會(huì)讓你反應(yīng)遲鈍。
4. 向面試人員自我陳述：應(yīng)聘者被要求對(duì)自選的題目做大約5分鐘的演講／陳述，之后接受面試評(píng)審團(tuán)或其他面試者的提問(wèn)。(其中大部分問(wèn)題由面試官提出。)考察的是應(yīng)聘者的陳述能力和風(fēng)度。
5. In-Tray Exercise. Candidate is sited behind a desk and asked to review various memos, e-mails that are in his in-tray. Issues cut across the various functions, marketing, sales, finance, audit, control and human resource. The candidates were asked how they would act and why in every one of the highlighted issues. It is a vigorous and demanding exercise. They focus on how you react under the different circumstances, the decisions made on every issue and your thought process when arriving at the decision. They do not expect the candidates to have full understanding of the various operations, thus it is also a test of how one copes under pressure and in new/unfamiliar situations. (this exercise displays the “helicopter”qualities of the person, whether he has the maturity and qualities to make a good manager)
6. Cocktails. Top management would typically join the candidates and the interviewers for cocktails at the end of the day. Though it is a time to finally relax and get to know each one better, it is also an excellent opportunity to reinforce one's strengths and qualities. This is the best opportunity to make an impression on top management, thus prepare the right questions and be ready to engage.
Given that only the most highly qualified graduates are short listed for Shell’s job interviews, the company, by carrying out the above intensive interview process, aims to select the candidates who clearly stand out amongst the group. Candidates who are further short-listed after this process will still have to go through more interviews before being hired.